We will gladly assist you via Chrome Remote Desktop Assistance.
To use our help you need to:
1. Download and install latest version of Google Chrome.
2. Download and install Google Chrome Remote Desktop addin:
https://chromewebstore.google.com/detail/chrome-remote-desktop/inomeogfingihgjfjlpeplalcfajhgai (https://chromewebstore.google.com/detail/chrome-remote-desktop/inomeogfingihgjfjlpeplalcfajhgai)
3. Follow the steps during the installation process and finally choose: "Share computer" option.
You will be prompted security code that you need to email\somehow send us.
4. Our expert logs in to your computer and tries to resolve your problem.