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Messages - cnbmcmlxix

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"Plagiarism Detector" - Bugs\Errors\Crashes / can't connect to PDAS
« on: November 16, 2021, 11:33:43 AM »
After updating PDC to 1991 I can't find the configuration window for PDAS. The "hide PDAS detection window on startup" setting is unchecked. How can PDC connect to PDAS if I can't configure the PDAS address? Any solution?
Thank you.

Edit: I managed to get the configuration window to show up and successfully connected to PDAS, but, now i'm getting "PDAS error: search result polling timeout!". Please help solving this.
Thank you.

raw_file_size_exceeded. This is the error I get when importing some files in the PDAS database. I got this error on 142 docs out of a total of 2089 that I imported. Is there a solution or a workaround for this?
Thank you.

Thank you. I will contact you via email.
Have a nice day.

on some papers submitted by our students, PDC v1731, when doing an internet check, is not finding any resources.
Is there any solution?
Thank you.

"Plagiarism Detector" - Bugs\Errors\Crashes / Re: PDC licence
« on: March 04, 2020, 12:29:19 PM »
Thank you for your reply. Out of the 6 licenses we have only 2 have encountered this problem. One since the last PDC update and the other since the last 2 updates. We'll send an email with a request to reinitialize those licenses to your support.
Have a nice day.

"Plagiarism Detector" - Bugs\Errors\Crashes / PDC licence
« on: March 02, 2020, 01:36:11 PM »
Every time we upgrade PDC it looses its licence and we have to send you an email to reset them. Please make it so that it takes its licensing info from the previous version.

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