Recent Posts

Pages: [1] 2 3 ... 10
1
"Plagiarism Detector" - Bugs\Errors\Crashes / Re: "Single document (pair) error"
« Last post by Alexei B. on September 22, 2020, 10:47:15 AM »
Thank you for this post. We are working on fixing this situation that some our clients have.
What happens is that Windows "ifilters" that allow text extraction from docx documents are failing. It is most likely due to some recent Microsoft's patch - we only see Windows 10 and latest office versions users having this problem.

What makes it worse is the fact that we don't have this problem in any of our testing environments. So we heavily rely on cooperation from our clients to fix this.

If you have this problem - please contact our support via e-mail.
2
"Plagiarism Detector" - Bugs\Errors\Crashes / "Single document (pair) error"
« Last post by manu072 on September 21, 2020, 10:40:22 AM »
Unable to perform plagiarism check because document fails to load. Software says "Single document (pair) error". Error reason:Generic error
Please solve this problem. 
3
Thank you. I will contact you via email.
Have a nice day.
4
Please contact us via our support e-mail, providing the report that you get. We will look into it.

I'm sorry for the delayed reply.
5
In such cases - please contact us via our support e-mail, mentioning your license code.

I'm sorry for the delayed reply.
6
Hello,
on some papers submitted by our students, PDC v1731, when doing an internet check, is not finding any resources.
Is there any solution?
Thank you.
7
FAQ - Frequently Asked Questions / OR Section: Detailed Document Analysis
« Last post by Mike Sanders on June 02, 2020, 02:03:31 PM »
to do
8
FAQ - Frequently Asked Questions / OR section: Included Urls
« Last post by Mike Sanders on June 02, 2020, 02:01:36 PM »
to do
9
FAQ - Frequently Asked Questions / OR section: Excluded Urls
« Last post by Mike Sanders on June 02, 2020, 02:00:25 PM »
to do
10
FAQ - Frequently Asked Questions / OR Section: Extracted Urls
« Last post by Mike Sanders on June 02, 2020, 01:56:46 PM »
to do
Pages: [1] 2 3 ... 10