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Document processing Error Codes Description

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Mike Sanders:
If Plagiarism Detector fails to process a document it will return one of the following error codes:

If for some reason text extraction failed, Plagiarism Detector displays a message in a baloon with
detailed information containing ERROR DESCRIPTION CODE and document title:



Undefined
desc.: unable to find a cause.
possible workaround: email us the document for further investigation.

FileNotFound
desc.: unable to find the file.
possible workaround: double check that the file is still in the location you have pointed to. Make a copy and retry.
make sure no application is using the file.

FileNameTooShortUnableToGuessFormat
desc.: unable to define the valid file extension.
possible workaround: make sure file has a full title and extension. Rename it properly.

FileIsUsedByAnotherApplication
desc.: some other program is using the file.
possible workaround: find such a program, close it and retry. If this does not work, reboot the computer and retry.

FileSizeZero
desc.: file does not contain valid text.
possible workaround: make sure the file contains some text inside.

ZeroTextExtracted
desc.: the software was not able to extract any text from the file.
possible workaround: [Extended troubleshooting TEE config].

iFIltersInitError
desc.: iFilters - one of the Text Extraction Engines failed to initialize.
possible workaround: [Extended troubleshooting iFilters].

iFIltersReadFailed
desc.: iFilters - one of the Text Extraction Engines failed to initialize.
possible workaround: [Extended troubleshooting iFilters].

FileFormatNotSupported
desc.: you are trying to load a file that is not supported at the moment.
possible workaround: doublecheck if the file you are trying to load is the correct one
[supported file types].

Timeouted
desc.: Plagiarism Detector failed to load the document in the alloted time.
possible workaround: Try to increase the timeout for document processing.

DocumentTooLarge
desc.: the document you are trying to process is too large.
Currently the max allowed size is 100 Mbs.
possible workaround: Try to increase the maximum allowed size for document processing in the main configuration file.

TFR_exe_not_found
desc.: subprogram was not found.
possible workaround: reinstall the product.

cls_DDB_IsNothing
desc.: internal falure.
possible workaround: email us the document.

TFR_ReportedError
desc.: internal falure.
possible workaround: email us the document.

odt2txt_converter_not_found
desc.: subprogram was not found.
possible workaround: reinstall the product.

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