If Plagiarism Detector fails to process a document it will return one of the following error codes:
If for some reason text extraction failed, Plagiarism Detector displays a message in a baloon with
detailed information containing
ERROR DESCRIPTION CODE and document title:
Undefineddesc.: unable to find a cause.
possible workaround: email us the document for further investigation.
FileNotFounddesc.: unable to find the file.
possible workaround: double check that the file is still in the location you have pointed to. Make a copy and retry.
make sure no application is using the file.
FileNameTooShortUnableToGuessFormatdesc.: unable to define the valid file extension.
possible workaround: make sure file has a full title and extension. Rename it properly.
FileIsUsedByAnotherApplicationdesc.: some other program is using the file.
possible workaround: find such a program, close it and retry. If this does not work, reboot the computer and retry.
FileSizeZerodesc.: file does not contain valid text.
possible workaround: make sure the file contains some text inside.
ZeroTextExtracteddesc.: the software was not able to extract any text from the file.
possible workaround: [Extended troubleshooting TEE config].
iFIltersInitErrordesc.: iFilters - one of the Text Extraction Engines failed to initialize.
possible workaround: [Extended troubleshooting iFilters].
iFIltersReadFaileddesc.: iFilters - one of the Text Extraction Engines failed to initialize.
possible workaround: [Extended troubleshooting iFilters].
FileFormatNotSupporteddesc.: you are trying to load a file that is not supported at the moment.
possible workaround: doublecheck if the file you are trying to load is the correct one
[supported file types].
Timeouteddesc.: Plagiarism Detector failed to load the document in the alloted time.
possible workaround: Try to increase the timeout for document processing.
DocumentTooLargedesc.: the document you are trying to process is too large.
Currently the max allowed size is 100 Mbs.
possible workaround: Try to increase the maximum allowed size for document processing in the main configuration file.
TFR_exe_not_founddesc.: subprogram was not found.
possible workaround: reinstall the product.
cls_DDB_IsNothingdesc.: internal falure.
possible workaround: email us the document.
TFR_ReportedErrordesc.: internal falure.
possible workaround: email us the document.
odt2txt_converter_not_founddesc.: subprogram was not found.
possible workaround: reinstall the product.