Author Topic: PDC licence  (Read 715 times)

cnbmcmlxix

  • Newbie
  • *
  • Posts: 2
    • View Profile
PDC licence
« on: March 02, 2020, 01:36:11 PM »
Every time we upgrade PDC it looses its licence and we have to send you an email to reset them. Please make it so that it takes its licensing info from the previous version.

Alexei B.

  • Community Manager
  • Administrator
  • Jr. Member
  • *****
  • Posts: 78
    • View Profile
Re: PDC licence
« Reply #1 on: March 02, 2020, 06:03:30 PM »
Thank you for your feedback.

Actually, that is rare that a version update requires the license re-initialization, but in the recent months this happened a few times indeed, as we are upgrading our registration systems. A simple version update should not require a license re-initialization, unless there is a major overhaul like the mentioned.

Planned conditions for a license re-initialization necessity are:
1. Hardware changes
2. OS re-installation.

Besides we have one unplanned condition confirmed that is a problem we are currently looking into.

We are sorry for the inconvenience.

cnbmcmlxix

  • Newbie
  • *
  • Posts: 2
    • View Profile
Re: PDC licence
« Reply #2 on: March 04, 2020, 12:29:19 PM »
Thank you for your reply. Out of the 6 licenses we have only 2 have encountered this problem. One since the last PDC update and the other since the last 2 updates. We'll send an email with a request to reinitialize those licenses to your support.
Have a nice day.