Author Topic: Resource fails to Load  (Read 1514 times)

Mike Sanders

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Resource fails to Load
« on: November 18, 2017, 06:12:19 PM »
If you landed here it means one of the Resources requested by was not downloaded Ok.

There can be lots of reasons why this happened.
Most frequently they fall into:

1. Resource is down (try to open the same URL in a different Browser).

You can do the following:
- Jsut wait for the resource to be up.

2. PD fails to download the exact web page (some resources do not allow Internet Explorer core).

Usually marked as RDF = [Resource Download Failed] in Originality Reports.

RDF usually is followed by a detailed error description :: "Unable to connect to the remote server"

You can do the following:
1. Check if TLS 1.2/1.1 works OK in your Windows:
https://support.microsoft.com/en-ca/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-a-default-secure-protocols-in
Update your system if needed.

+ see error codes: https://plagiarism-detector.com/smf_bb/index.php/topic,27.0.html

2. PD downloads the page Ok, but unable to extract Plaintext for the resource.
You can do the following:
Try to select a different resource parser engine in PDC and reload.

How to do this:
https://plagiarism-detector.com/smf_bb/index.php/topic,345.0.html

Feel free to contact our support service.
« Last Edit: November 18, 2017, 06:18:10 PM by Mike Sanders »
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